Comcast services restored following nationwide outage
Comcast services have been restored after a nationwide outage Friday afternoon.
Comcast customers were without internet, television and phone service for several hours.
“We identified two, separate and unrelated fiber cuts to our network backbone providers,” Comcast spokesman Bob Grove said. “Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video and voice customers.”
The company issued an apology to anyone affected by the outage.
Grove couldn’t immediately provide any other information including what caused the fiber to be cut and how many people were affected.
Allegheny County sent out of news release just before 4 p.m. confirming all incoming and outgoing phone lines associated with 911 and administrative systems are functioning properly, but some residents aren’t able to make 911 calls from Comcast home phones.
Residents with Comcast home phones were advised to call 911 via cell phone until the outage was fixed.