PNC glitch leaves some Westmoreland government workers, pensioners unpaid
A computer error at PNC Bank left thousands of Westmoreland County government workers without paychecks Friday morning.
Bank officials notified county leaders of a software issue that resulted in delays of financial payments to other banks.
“The county processed payroll and pension payments as normal and submitted them to the bank as usual,” said Rege Garris, Westmoreland County’s deputy controller.
PNC issued the following statement when the Tribune-Review sought comment:
“We fully understand the impact a delay like this has on individuals and their families,” wrote Marcey Zwiebel, director of corporate public relations. “We sincerely apologize for any inconvenience this issue has caused. We are working with our clients to expedite posting where possible and to reimburse fees their employees may incur as a result of this issue.”
It is unclear if other businesses and employers in the region were impacted.
In an email sent to the county, the bank explained the issue involved the routing of funds to other financial institutions.
County employees who bank with PNC were paid Friday.
Customers of other financial institutions might not see their money until Monday, the county was told.
“We realize this may negatively impact some of your receivers, and PNC is working to mitigate the impacts of this delay,” the email from PNC stated.
County officials said they did not know how many of its 1,800 employees and 1,200 pensioners did not receive pay Friday.
County Commissioner Chairwoman Gina Cerilli said discussions with PNC officials Friday morning failed to immediately resolve the issue.
“This is ridiculous,” Cerilli said. “We now have employees living paycheck to paycheck who won’t get paid.”
The issue could prompt county officials to re-evaluate their business relationship with PNC, she said.
“We have to get through this first, but then we will explore our options,” Cerilli said.
Rich Cholodofsky is a Tribune-Review staff writer. Reach him at 724-830-6293 or [email protected].