Dominion Peoples Gas and Philadelphia Gas Works customers were the least satisfied statewide with how accessible the companies were in responding to calls last year, according to a report the state Public Utility Commission released Thursday comparing customer service among major natural gas and electric utilities.
Dominion Peoples, due to be sold along with a sister company in West Virginia to Babcock & Brown Infrastructure Fund North America for $910 million, said residential customer disputes not responded to within 30 days rose from 112 in 2006 to 2,229 in 2007, the PUC said.
Equitable Gas's numbers in this category fell from 249 in 2006 to one last year, and Columbia dropped from 109 to 36.
Dominion spokesman Elmore Lockley said staff was realigned in the first half of last year, and when the company realized complaints weren't being resolved as quickly as before it added staff and training to correct the problem. "The second half of the year looked better than the first," he said.
