Study: Pittsburgh International Airport 7th best for passenger satisfaction |

Study: Pittsburgh International Airport 7th best for passenger satisfaction

Marina Lane, 6, of Charlestown, N.H, (left) and Gabrielle Wheeler, 13, of Dudley, Mass., wait for a flight in Pittsburgh International Airport.

Pittsburgh International Airport is the seventh best medium-sized airport in North America for passenger satisfaction, according to J.D. Power.

The annual J.D. Power 2018 North America Airport Satisfaction Study measured passenger satisfaction with terminal facilities; airport accessibility; security check; baggage claim; check in/baggage check; and food/beverage/retail, a news release said.

The study, in its 13th year, is based on responses from more than 40,000 travelers in North America.

Pittsburgh International ranked seventh in last year’s study, as well, a J.D. Power spokesman said.

Ratings this year across the board increased to a record high for all factors except security check.

“Several multi-billion-dollar airport construction projects — such as those in Boston, Los Angeles and Chicago — are reaching phases in which passenger disruption and increased traffic will be incredibly hard to avoid,” Michael Taylor of J.D. Power said in the release. “How well these rapidly expanding airports manage throughout these infrastructure projects will provide valuable insight into what’s in store on a nationwide basis.”

Pittsburgh International plans to start construction next year on a massive $1.1 billion project to rebuild its landside terminal , which is set to be complete in 2023.

The study ranked Las Vegas McCarran International and Orlando International as highest for customer satisfaction for mega airports and John Wayne Airport in Orange County, Calif., the highest among large airports.

The top 10 medium-sized airports are below:

1. Buffalo Niagara International

2. Indianapolis International

3. Southwest Florida International

4. Sacramento International

5. Cincinnati/Northern Kentucky International

6. Jacksonville International

7. Pittsburgh International

8. Albuquerque International

9. John Glenn Columbus International

10. Hollywood Burbank Airport

To see the full report, click here.

Theresa Clift is a Tribune-Review staff writer. You can contact Theresa at 412-380-5669, [email protected] or via Twitter @tclift.

TribLIVE commenting policy

You are solely responsible for your comments and by using you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.