ShareThis Page
Port Authority deals with rider concerns |

Port Authority deals with rider concerns

Matthew Santoni
| Thursday, September 24, 2009 12:00 a.m

Calls to the Port Authority of Allegheny County’s customer service line had been coming in heavier than usual today from riders confused about where buses were running during the Group of 20 summit and whether detours were leaving some stops unserved.

“Our operators are well-trained to get around any temporary problems, but in a detour sometimes stops get missed.” said Port Authority spokesman Jim Ritchie.

Buses from the south were stopped briefly early this morning when several cars tried to go through the checkpoint at the Smithfield Street Bridge and were turned away. That created a backup at the checkpoint that lasted 30 to 45 minutes, he said.

About 9 a.m., tour buses carrying journalists from Mellon Arena to the David L. Lawrence Convention Center choked a checkpoint for vehicles coming from the east, after security officials boarded each bus to check reporters’ credentials one by one. The delay created 15- to 30-minute backups for Port Authority buses, Ritchie said.

With ridership on the T predicted to be low and all Downtown stations except First Avenue shut down for the summit, Port Authority is running single-car trains instead of the double cars used during normal weekday rush hours.

Categories: News
TribLIVE commenting policy

You are solely responsible for your comments and by using you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.