Saturday essay: Postal priority?
The tracking information listed the package as “out for delivery.” Except it was never delivered — at least not to the intended address.
In fairness, it’s rare that the U.S. Postal Service has lost a package sent to this addressee. And mistakes happen. But the response to this mistake — made at considerable cost to the recipient — shows in part why this dinosaur of deliveries is hemorrhaging billions of dollars in red ink.
It’s called customer service , sorely absent in this sorry episode.
A worker at the local post office said that, gee, the package wasn’t there. Yes, the tracking info revealed as much. What was he going to do to find itâ¢ He’d get back to me. Never did.
Another day, another call, this time to a different employee who said that the prior package bird-dogger was off but she would look into it.
At no time did any Postal Service employee ever call back to report on the status of the “search,” which probably lasted no longer than the time spent on the phone with the out-of-pocket postal customer. And this, for a “Priority Mail” package with an essentially meaningless tracking number.
None of this says much, either, for the recipient of the misdirected package, who’s now had it for weeks (it’s of absolutely no value to anyone else). Perhaps that person works in customer relations for the U.S. Postal Service.
— Bob Pellegrino