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Excela Health switches to outside transcribers | TribLIVE.com
Westmoreland

Excela Health switches to outside transcribers

Tribune-Review
| Saturday, November 8, 2014 12:01 a.m.

Excela Health System is switching to a new way of doing medical transcription for doctors and other health care professionals.

Excela has joined with Nuance Communications for medical transcription services, spokeswoman Robin Jennings said.

The change takes effect Tuesday.

“As of Nov. 11, we will no longer do transcription internally,” Jennings said. “What this really is is an upgrade in health information management technology.”

With Nuance, doctors will use voice-recognition software to produce a transcript of notes or similar records about a patient. The transcriptionists then review those statements for accuracy before they become part of electronic or other medical records.

Currently, the transcriptionists listen to recordings and convert them into written reports, Jennings explained.

“What you want is to increase the turnaround time,” she said.

The approximately 20 employees who handled transcriptions for Excela were offered jobs with Nuance, starting about a month ago, she said.

Neither Jennings nor Nuance spokeswoman Ann Joyal could say how many Excela employees joined Nuance or specifically what their pay or health benefits might be.

“It’s still to be finalized,” Joyal said of the number of employees joining Nuance. “I know there were 20 who had worked at Excela … and all 20 were offered positions at Nuance.”

Nuance is based in Burlington, Mass., but has offices around the world, Joyal said.

Former Excela transcriptionists will work for Nuance, but Excela will be their primary responsibility, Jennings said.

The medical transcriptionists work from remote sites, such as their homes, which they did as Excela employees, Jennings said. A few opted to work at one of Excela’s facilities.

Excela workers making the change were offered $500 to buy new computers compatible with Nuance technology, Jennings said.

Bob Stiles is a staff writer for Trib Total Media. He can be reached at 724-836-6622 or bstiles@tribweb.com.

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