Kim Komando: Facebook’s hidden inbox |

Kim Komando: Facebook’s hidden inbox

Question: I ran into an old friend and he says he sent me direct messages on Facebook over the last year trying to reconnect, but I didn’t get them. Do you know where they went? I want to make sure I’m not missing messages from other people, too.

Answer: I bet I know what happened. If someone sends you a Facebook message and you have no mutual friends, Facebook automatically puts their message into your inbox’s Other message folder. To find the Other folder, open your Facebook page and click Message icon at the top of the page. Next to where it says Inbox, click Other. It’s gray, so it’s hard to see. I mentioned this tip on my show and a few days later heard from a woman who reconnected with her birth mother this way.

Speed up Customs

Q: It’s a nightmare waiting in line at customs. Is there some trick you know to get through faster?

A: U.S. Customs and Border Protection is trying to make things move faster with a smartphone app called Mobile Passport. It helps you submit a digital version of your passport control and customs declaration in advance, so you can bypass the regular line. Love that!

Email Kim Komando at [email protected].

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