What’s happened to MAWC?
Can anyone tell me what has happened to the management of the Municipal Authority of Westmoreland County?
Last year, I was away during the winter and had a plumber shut off my water. I was billed anyway and told that I must have my water shut off by the authority or I must pay, even though I used no water. So I paid the bill and decided to comply with their system for my next trip.
During a recent week, I called the authority, both on their 800 number and business office number, and I either got a busy signal or a message that my “wait time” would be from 19 to 30 minutes.
I find this unacceptable. All other utilities I contacted offered much superior service. I wonder what people do when they have a real emergency. Do you wait 30 minutes to report a broken water line?
After the frustration of eight phone calls without service, I tried to send a message online, but that option does not exist either. So I finally decided to send a letter with my request; I provided my phone number, e-mail and mailing address and asked for a confirmation of my request. Here’s hoping I receive an answer.
Continuing to raise rates while decreasing services does not appear to me to be good management. MAWC, I think it’s time to get your service department staffed in order to handle the number of patrons you serve.
Joyce K. Somers