Archive

What’s happened to MAWC? | TribLIVE.com
Letters to the Editor

What’s happened to MAWC?

Can anyone tell me what has happened to the management of the Municipal Authority of Westmoreland County?

Last year, I was away during the winter and had a plumber shut off my water. I was billed anyway and told that I must have my water shut off by the authority or I must pay, even though I used no water. So I paid the bill and decided to comply with their system for my next trip.

During a recent week, I called the authority, both on their 800 number and business office number, and I either got a busy signal or a message that my “wait time” would be from 19 to 30 minutes.

I find this unacceptable. All other utilities I contacted offered much superior service. I wonder what people do when they have a real emergency. Do you wait 30 minutes to report a broken water line?

After the frustration of eight phone calls without service, I tried to send a message online, but that option does not exist either. So I finally decided to send a letter with my request; I provided my phone number, e-mail and mailing address and asked for a confirmation of my request. Here’s hoping I receive an answer.

Continuing to raise rates while decreasing services does not appear to me to be good management. MAWC, I think it’s time to get your service department staffed in order to handle the number of patrons you serve.

Joyce K. Somers

Murrysville


TribLIVE commenting policy

You are solely responsible for your comments and by using TribLive.com you agree to our Terms of Service.

We moderate comments. Our goal is to provide substantive commentary for a general readership. By screening submissions, we provide a space where readers can share intelligent and informed commentary that enhances the quality of our news and information.

While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers.

We value thoughtful comments representing a range of views that make their point quickly and politely. We make an effort to protect discussions from repeated comments either by the same reader or different readers

We follow the same standards for taste as the daily newspaper. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence, proselytizing and SHOUTING. Don't include URLs to Web sites.

We do not edit comments. They are either approved or deleted. We reserve the right to edit a comment that is quoted or excerpted in an article. In this case, we may fix spelling and punctuation.

We welcome strong opinions and criticism of our work, but we don't want comments to become bogged down with discussions of our policies and we will moderate accordingly.

We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. But these suggestions should be sent via e-mail. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a blog post or in an article.